Privacy Policy

When you contact us, we collect the details you give us: your name, phone number, email address, service address, and a description of your plumbing issue. If you book a repair, we also keep notes about the work we perform at your property.

Like most websites, we automatically collect basic technical information when you visit. That includes your IP address, browser type, device type, pages you view, and the date and time of your visit. We use this to keep the site running smoothly and to understand how people find us.

We use your contact details to schedule your slab leak inspection or repair, send appointment reminders, and follow up after the job. If you ask us a question, we use your information to answer it.

We also use your information to improve our services, send invoices and receipts, and keep records of the work we have done at your property. We do not sell your personal information to anyone.

Our website uses cookies and similar technologies to remember your preferences and to measure how well the site works. A cookie is a small file stored on your device. It helps us recognize you when you return and keeps the site secure.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn off cookies, some parts of the site may not work as well, but you can still call us at 781-452-3771 to get help.

We use third-party analytics tools, such as Google Analytics, to see how visitors use our site. These tools collect anonymous data about page views, time on site, and general location. They do not identify you by name.

We may also use third-party scheduling or payment platforms to manage appointments and invoices. Those companies have their own privacy policies, and we encourage you to review them. We only share the information needed to complete your service.

We share your information only when it is necessary to run our business. That includes sharing it with our technicians, office staff, and trusted service providers who help us with scheduling, billing, and website analytics. They are required to keep your information confidential.

We may also disclose your information if the law requires it, such as in response to a court order or to protect the safety of our team and customers. We do not sell, rent, or trade your personal information for marketing purposes.

We keep your contact information and service records for as long as we need them to provide our services and to meet our legal and accounting obligations. When we no longer need your information, we securely delete or destroy it.

If you want us to delete your information sooner, contact us using the details below and we will honor your request unless we are required by law to keep it.

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, password protection, and limiting access to your information to employees who need it to do their jobs.

No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please call us and we can discuss how we handle your information.

You have the right to ask us what personal information we hold about you, to correct any mistakes, and to request that we delete your information. You can also ask us to stop sending you marketing messages at any time.

To exercise any of these rights, contact us by phone at 781-452-3771 or by email at the address below. We will respond to your request within a reasonable time and will let you know if we need more information to process it.

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us so we can delete it.

If we learn that we have collected information from a child under 13 without parental consent, we will remove it from our records as quickly as possible.

We may update this privacy policy from time to time to reflect changes in our practices or the law. When we make changes, we will post the new policy on this page and update the effective date at the top.

We encourage you to review this policy periodically. If you keep using our website or services after we post changes, you accept the updated policy.

If you have questions about this privacy policy or how we handle your information, please reach out. We are happy to help.

You can call us at 781-452-3771. Our team serves Woburn, Massachusetts and the surrounding communities. We will do our best to answer your questions promptly.